Refund policy
Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it – unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note: Due to food safety regulations, we cannot accept returns on perishable or temperature-sensitive items, including but not limited to cheese, dairy, fresh items, or any product that requires refrigeration.
To start a return, contact us at info@lagreekmarket.com with your order number and a description of the issue. If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.
Items sent back without prior authorization will not be accepted.
Damaged, Incorrect or Defective Items
Please inspect your order upon delivery and contact us within 48 hours if any item is defective, damaged, or incorrect. Send us photos and a brief description at info@lagreekmarket.com, and we’ll do our best to make it right – either by replacing the item or issuing a refund.
Non-Returnable Items
The following items cannot be returned:
- Perishable food products (e.g. cheese, dairy, refrigerated/frozen items)
- Opened or used food packages
- Sale items or gift cards
- Personalized or custom gift boxes
If you’re unsure whether your item is eligible, feel free to email us before purchasing or before requesting a return.
Exchanges
We do not offer direct exchanges at this time. If you wish to get another product, please place a new order after your return is accepted and refunded.
Refunds
Once we receive and inspect your returned item, we’ll notify you if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note: It may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, contact us at info@lagreekmarket.com.